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ADT Customer Monitoring Centers help protect the people and things you value most, 24 hours a day, 7 days a week. They form a comprehensive network of interconnected command centers strategically located throughout the United States and Canada. This gives ADT the ability to offer you continuous security, and it’s just one of the reasons why ADT is the #1 security company in North America.
When an alarm signal is received from your home or business, an ADT professional can alert both you and the police, fire department or emergency personnel right away. So, whether you're there or away, you have protection, which acts like an invisible blanket around the people and things that value most to you.
ADT has a comprehensive network of dedicated Customer Monitoring Centers backed by powerful equipment and trained professionals. So if connections to a monitoring center are interrupted, one of our other centers takes over promptly, giving us the ability to offer continuous security through our advanced monitoring systems and ultimately providing you with peace of mind.
All of ADT's Customer Monitoring Centers are supported by muttered disaster preparedness procedures. So each can operate at optimal levels under a variety of adverse conditions. Monitoring professionals have the support of powerful computers and secure communications links with multiple backup systems. Which means you can always rely on ADT in an emergency.
Within seconds of receiving an alarm signal from a home or business the monitoring centre’s cutting-edge technology gives ADT operators the relevant information they need. This fast response time will ensure the residents of your residential or commercial property receive the help they need before the situation becomes any worse.
In seconds they can determine all of the information necessary to resolve an emergency situation, including:
- What type of emergency it is.
- Which local authorities to dispatch, if required.
- Who to contact.
- What to do if you’re on holidays.
- Whether there is a pet in the house.
Operators will have everything they need to know in order to deal with your situation quickly and effectively. Knowing the nature of your situation and who can help will ensure your home or business is taken care of. As well, if an ADT operator is knowledgeable about what to do when you’re not there, you can enjoy your time on holiday or vacation without worrying about the safety of your home or business.
ADT home alarm monitoring services ensure you will receive a response during any emergency situation and the experienced ADT operators will be able to efficiently and effectively ensure the safety of you, your family or your business with quick-response times.
In an emergency, response time is critical.
The Emergency Response Centre with their team of highly trained professionals can act quickly and provide you with fast, efficient and precise response by accurately determining the type of alarm signal received. Within seconds of an emergency, appropriate emergency response teams are dispatched to your home or business.
Utilization of Technology
The ADT Monitoring Centre, equipped with state of the art technology can accurately interpret and record each signal received and with a database of confidential customer account information within their fingertips, can rapidly relay vital information to the appropriate authorities.
ADT's Monitoring Stations meet Underwriters Laboratories strict requirements for ULC listing. This ensures consistent compliance with ULC standards for response time, staffing requirements, computerized alarm response procedures and around the clock monitoring. ULC listing means the latest monitoring capabilities - with backup power and communication systems for prompt response even in total power failure.
Highly Trained Professionals
The ADT Monitoring Station employees are highly trained professionals and are equipped with a sophisticated communication system for fast, reliable response to any alarm received